Returns & Shipping

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SHIPPING TIMES :  All orders will be processed within 7-9 business days unless otherwise noted in the listing (pre-orders, backordered items, etc.) Our items are designed to arrive to you at peak freshness. Please specify if you need an item by a certain date and we will always do our best to accommodate.

All orders are shipped via Canada Post. You will receive tracking information once your order is shipped.

LOST PACKAGES :  If you do not receive your package or you cannot find delivery information with the tracking number provided to you, please notify us immediately.

Do you ship internationally?

No, currently our products are only shipped within Canada.

Do you offer local pick-up?

Local pick up is offered for purchases made in the Greater Toronto Area, however,  items can be purchased directly at Toronto Designers Market at 1605 Queen st W.

RETURNS: Due to the handmade nature of Asili Naturals products, we are unable to honour returns and exchanges. However, I want you to be satisfied with your purchase. If there are any problems with your order, please contact me and I will see what can be done.